How can we help?

Castlepoint Licensing

Transferring to a new partner

New/Expired Documents

Wheely Luxury Chauffeur Skills Training

Vehicle Requirements

Standard Phrases

Water in the Vehicle

Train Stations

Dashcam

Lateness

Visiting the Wheely London Academy

Send Us Your Feedback

Chauffeur for a Day

Airport Queue Zone

Multiple Stops

Pre-Booked Journeys

Contacting the Passenger

Android Battery Optimisation

Difficulty accepting journeys due to status

Minimum Requirements For Android Devices

Updating the Chauffeur App

WiFi Connectivity

Quality Process

Luggage

Cleaning and damage

Accidents

Lost and Found

Diamonds

Acceptance Rate

Star Rating

Guaranteed Minimum Fare in the Morning

Long pickups

Receiving the Sign-Up Incentive

Receiving the referral incentive

Statements of Earnings and Invoices

Number of Passengers in Vehicles

Interacting with the Wheely Team

Face Coverings

Interacting with Passengers

Chauffeur Safety