Standard Phrases

How do I greet the passenger?

“Good morning / Good afternoon / Good evening [passenger name]."

What are the three questions I must ask?

  1. "Do you have a preferred route to [destination]?"

  2. "Are you comfortable with the temperature in the vehicle or would you like me to adjust it?"

  3. “Would you like to listen to the radio or connect your device?"

How should I say farewell to the passenger?

Once the journey is complete and you are outside the vehicle, please open the door for the passenger. If appropriate, please say "May I assist you with anything else?" and "Thank you, have a good morning/afternoon/day/evening".