How do I prevent passengers from leaving items in my vehicle?

When opening the door for the passenger to leave you should always check the interior of the car in case they have left anything.

What should I do with lost property?

As a Wheely Chauffeur, you are responsible for any items left in your vehicle. After each journey, please conduct a thorough check of your vehicle for anything that may have been left behind. If you find something, please go offline right away, and proceed with one of the following:

  1. If the item (s) belong to a passenger whom you have just dropped off and is still within your sight, kindly return the item (s) to them directly.

  2. If the item (s) belong to a passenger whom you have just dropped off but are no longer in sight, promptly contact customer service, including an image of the item, and necessary details, to facilitate the return process. If it’s not feasible to return the item (s), you will be required to return them to the Wheely office on the same day.

In the event that customer service instructs you to return a found item to a specified address, a Concierge journey will be arranged from your current location to the designated drop-off address. The return of an item to the Wheely office, will not be covered by Wheely, as this is a TFL requirement.

Returning lost property

When returning lost and found items to passengers, our standard practice is to place them inside a Wheely Boutique bag and sealed with a ribbon for added security and presentation. Small items are securely packed in our small-sized bags, while medium-sized items are packed in our medium-sized bags. For large items that exceed the capacity of the medium bag, you may return them in their original packaging for safe transport.

After returning lost property, we highly recommend replenishing the Wheely Boutique bag used for the purpose, by attending our academy.

Returning lost property to the wheely office

In some cases, you may be asked to return the item (s) to the Wheely Customer Service Office (Monday to Friday between 10 am — 5 pm) as soon as posible, and no later than 3 days, as this is a TfL requirement.

Which address should I drop lost property off to?

The Monastery Barn

Syon Park, London Road

Brentford, TW8 8JF

United Kingdom