What should I do if the passenger has too much luggage?

If the passenger has too much luggage that you cannot safely fit in the boot of your vehicle, please contact the Customer Service team as soon as possible, and send them a picture of the luggage. The Customer Service team will then contact the passenger directly and, if required, arrange for a second vehicle or a larger vehicle to transport the luggage.

Can I transport luggage in the passenger or front section of the vehicle?

No. In line with TfL ruling, you may not carry luggage in the passenger or front section of your vehicle.